Changi Airport Terminal 4 to start operations on 31 October
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Singapore Changi Airport’s new Terminal 4 (T4) is set to commence operations on 31 October 2017. The project was completed after three years of construction, with a total floor area of 225,000 sq m including the two-storey terminal, car parks and taxi deck.

Although just half the size of Terminal 3 (T3), the new T4 will have a capacity of 16 million passengers per year, two-thirds that of T3, bringing the Changi Airport’s total annual handling capacity to 82 million passengers.

According to Changi Airport Group (CAG), the new T4 will accommodate nine airlines comprising the AirAsia Group (four airlines), Cathay Pacific Airways, Cebu Pacific Air, Korean Air, Spring Airlines and Vietnam Airlines. The first arrival and departing flights at T4 are scheduled to be operated by Cathay Pacific – CX659 from Hong Kong and CX650 to Hong Kong respectively.

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Since October 2016, CAG has collaborated with its airport partners to prepare T4 for flight operations. This began with table-top exercises to develop the standard operating procedures, and later progressed to ground deployment exercises to familiarise staff with the new terminal and processes.

Volunteers from the airport community and members of the public were also invited to role-play as passengers to test the critical airport systems and processes. These included the Fast and Seamless Travel (FAST) self-service options at check-in, bag drop, immigration and boarding, as well as security screening, baggage handling, flight information, ground transport, way-finding, and transfer processes etc.

In recent weeks, CAG conducted trials involving selected commercial flights with airline partners at T4, which were essential to validate, in a live setting, the inter-operability and process integration of the airport’s and airlines’ systems. Altogether, more than 100 trials have been conducted, involving over 1,500 volunteer participants and 2,500 airport staff.

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“The past months have been a very crucial period for us as we conducted intensive tests and trials, not only to ensure that the systems work well, but also to understand how passengers navigate the new terminal, including interacting with initiatives such as FAST which may be less familiar to them,” said Tan Lye Teck, CAG’s executive vice president (Airport Management).

‘We have identified areas of improvement following those trials. Feedback gathered from trial participants has also been very useful to CAG and our partners in fine-tuning our systems and processes. We will take the next few weeks to complete the last set of trials as we prepare for the commencement of operations at T4.”